In the pre-COVID world, collaboration was largely synchronous—with team members working on a problem at the same time, either in person or in a virtual meeting. But today, collaboration must be asynchronous as well. In addition to the ability to meet live on video, employees also need the ability to share customer records, service cases, or workflows with any expert in the organization, in the flow of their work in Dynamics 365—and enable that expert to add value from anywhere, at any time
Enterprise resource planning (ERP) links a variety of business functions across an entire enterprise. It enables data sharing, planning, and decision-making on an organizational level.
It’s an understatement to say that 2020 was a challenging year for businesses, manufacturers, supply chain and distribution organizations. Disruption was the name of the game. Companies with on-premise legacy ERP systems struggled to make changes quickly and were hampered by the need for employees to work remotely.